Refund & Return Policy

Alps Awards — Last updated: February 25, 2026

Custom & Engraved Products

Because most of our products are custom engraved to your specifications, all sales of personalized/engraved items are final. We cannot accept returns or issue refunds on custom orders.

Defective or Damaged Items

If your order arrives damaged, defective, or with an engraving error made by us, please contact us within 7 days of delivery. We will:

Replace the item at no additional cost, or
Issue a full refund, at our discretion

Please include photos of the damaged/defective item and your order number when contacting us.

Non-Engraved / Blank Items

Blank (non-engraved) items may be returned within 14 days of delivery in their original, unused condition and packaging. Returns are subject to a 15% restocking fee. The customer is responsible for return shipping costs.

How to Request a Return or Report an Issue

Email: chris@alpsawards.com
Phone: (916) 580-8913

Please include your order number and a description of the issue.

Cancellations

Orders may be cancelled within 24 hours of placement, provided production has not yet begun. Once engraving or customization has started, the order cannot be cancelled.